Confirm the route before dispatch
We ship from China to destinations worldwide.
Give the supplier the destination and the exact product code when asking about a shipment. Confirm the shipping arrangements with the written quote and keep that response with your purchasing record. The dispatch origin is separate from the operator’s registered address. Use the destination-specific discussion to identify questions about receiving arrangements and the documents your institution needs.
Typical transit times after dispatch
Typical transit times after dispatch; customs checks can add time.
- Asia: 3–5 days
- North America: 6–8 days
- Europe: 6–8 days
- Australia: 6–8 days
- South America: 7–12 days
- Russia: 7–13 days
- Middle East: 10–15 days
Ask about temperature conditions
Temperature requirements depend on the particular material and the documentation for its lot. A transit estimate describes time on a route; it does not describe the temperature experienced by a sample. Ask which storage information applies to the quoted material and what packaging and transport arrangements will be used for that order. Keep those answers together so that the receiving team can compare them with the documents supplied.
If a temperature range or monitoring record is important to your laboratory’s acceptance decision, raise that requirement before agreeing the shipment. Seek confirmation for the specific material and route. General explanations of insulated packaging or temperature monitoring do not establish the arrangements for an individual parcel.
Keep documents and shipment references together
Ask for the documents for the exact lot in your quote. A report describes only the batch it tested, so check that its lot number matches the lot you receive.
Retain the quote, product code, current-lot documents and dispatch date in one record. Add the tracking reference when provided, and check it when discussing a delay. Tracking information and a report identify different parts of the shipment record: one follows the parcel, while the other describes a specified sample or lot.
Check the parcel on receipt
Use the agreed documents as your receiving reference. Record what arrived and any observed discrepancy before relying on assumptions about the package or its contents. A clear receiving record helps the laboratory and purchasing team describe the same issue.
- Match product codes, labels and lot identifiers to the quote and current-lot records.
- Count the received containers against the agreed complete-pack specification.
- Photograph visible damage and retain relevant packaging details for your issue record.
- Compare any supplied temperature record with the conditions agreed for that material.
Lost parcels
If a parcel is lost in transit, we reship it.
Contact NorthVerity with the order reference and available tracking information. Describe the parcel status and any request received from the carrier or customs so that the discussion concerns the actual shipment. Keep the response with your shipment record and check your institution’s own receiving and import requirements.
For laboratory research. Not for human or animal use.